PXL Matrix

Monthly per workstation (?) Monthly cost of plan per computer(laptop or desktop)

Monthy per Network Device (?) Monthly cost of plan per network device( Firewall, Managed Switch, Access Point, Printer)

Third Party Software Patching (?) Managed third party patching for some common apps to keep up to date on the latest features and security updates,

BIOS and Driver updates (?) Like Software updates, it is important to keep a computer drivers up to date, These driver updates usually see performance increases on your computer and help you work more efficiently.

Easy trouble ticket submission options for remote assistance (?) Like other MSPs we use a ticketing system to track all sorts of information and help make the experience with interacting with our team as fluid as possible

Billing in 15 minute increments???? (?) When we have to bill for time, we do this in 15 minute increments so as to not overcharge for tasks or questions that take very little time.

Basic Windows Defender Management (?) When we manage computers, our systems are able to ensure Windows Defender is configured to run and up to date.

vCTO Services (?) Access to your very own technical expert to advise on IT related business decisions.

Microsoft Office 365 Management* (?) When Microsoft licensing is purchased through PXL we help manage the administration of all Office 365 components.

Managed AV Add-on (?) We provide third party AV software which we manage and update regularly.

Clients sites documented (?) Client sites are documented to ensure support happens smoothly.

Server backup license included (?) We include a backup license for servers, There is a $20/month fee for 1TB storage pool.

More automations and remeditaions available (?) More advanced automations are configured on these tiers to add further value.

business-hour technician response SLA (?) Technician response SLA, is us making a commitment that we will be responding in a timely manner. This is not just us promising to respond with an automation, but a real person who is ready to assist with the issue.

MDR/EDR Included (?) Advanced endpoint security software to provide another level of security to the computer systems in your environment.

Password management included (?) Password management is included rather than an add-on ensuring a higher level of security for your environment.

Group training available (?) One training session is available per year for staff, this can include Microsoft productivity training , or general Windows operation training.

Darkweb checks and reporting (?) Know what your security exposure is, and how that exposed information can be used against you.

Compliance reporting and certification (?) The Perfect plan focuses on compliance and certification and all of the things involved with achieving these certifications.

MFA enforcement (?) With Perfect being a security focused plan, MFA is enforced across the client environment.

Cloud Services Backup (?) Backups for your Office 365/Gsuite environments are included in this plan to ensure data is protected in all areas.