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I.T. but friendlier…

About PXL

What we do for our Clients...

This is Who We Are

Unlike other companies, we do not compromise ourselves for “shareholder value.” As the C.E.O., I am not here for the money, and I never will be. I am here to do good things, and I really, really, genuinely care about every one of our clients.

This is to show how we are not a normal MSP. We are better. This is how we prove it.

1. Even when dealing with extremely technical issues, we respond and act like real people.

We do not corporate-speak, and do not ever go “full nerd” unless asked to. We prefer to communicate with humility and humor wherever we can.

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I feel the “wink and a nod” approach is more fun to both write and read. We send out things like our TLDRs (Too Long; Didn’t Read) for our contracts and any technical speak that translate things into terms that real people can understand.


2. We operate different than other MSPs

Our collective experience with other MSPs has taught us a lot about the shortcomings standard MSPs have, and a lot about the predatory and parasitic practices many of them use.
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Understaffing to save money, hiring newbies instead of experienced staff to save wages, forcing meetings with clients to “increase stickiness,” recommending new un-needed hardware to make extra money, selling managed proprietary software to make it harder to leave, etc. We disagree with all of this. That’s why we started PXL. We think our relationship should be mutually beneficial and symbiotic. We aren’t run by shareholders looking for profits, we are run by lifelong techs who know business and hate what it has been allowed to become – which is an endless chase to increase the bottom line at all costs. We know that if you do well, so do we, and if you grow, we grow.

3. We are extremely selective about PXL staff.

We always try to hire staff that one of us has worked with in the past and have a line-up of people who have asked to sign on.
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If that’s not an option, we hire top-tier talent and give them a platform to be great and affect real change. When we hire less experienced staff we are committed as a team to ensure our new hires receive the training they require and are being set up for success. We strive to be a low-stress environment and have never had a staff member quit or be fired.

4. We operate across Canada

…and encourage staff to branch. We love hiring great people, and that sometimes means we must be flexible on where those people want to work from.

5. We do not have a help desk and there is no outsourcing.

We want people with an issue to talk to a person who will solve it ASAP, so we assign a Primary & Secondary Senior tech to each client. The Primary whips the site into shape and deals with most issues, and the Secondary is there to double-check the documentation and fill in when the primary is sick or occupied.
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If they are both sick? Clients have automatic access to everyone on staff including myself. We call this “Triage,” and it replaces a helpdesk. It is simply more efficient and pro-customer. There is a lot of efficiency to be gained when the staff that are dealing with clients are given the chance to build a relationship with the client.

PXL Systems

We suit your needs. Not simply fitting clients into packages.

Our Services

I.T. Services tailored to best suit the needs of your organization, however large or small.

Sensible support, keeping budgeting simple and on target.