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I.T. but friendlier…

Services & Packages

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This is where it all matters. Our promises in action.

Let’s get a little more specific.

PXL has three straightforward tiers of I.T. Support packages to suit all types of business needs. With PXL, it’s simple to find the one that works for your business.

See one that’s almost perfect and want to make some adjustments? We can do that too.

PXL Partners

I.T. on a Budget

PXL Partners is our basic package and enables new businesses or home customers just starting out to see how proper I.T. support operates. The cost is low and is meant to be easy to budget for. Systems on this plan are kept secure and maintained mostly via software and automations, but there is a small amount of human oversight that occurs.

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PXL Pro

Fully Managed I.T.

PXL Professional is our standard tier and contains most things that any standard business environment should need. This allows us to step in and take control of an I.T. environment and meet cyber-insurance requirements and give us the time to maintain things properly.
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PXL Perfect

Above & Beyond

The PXL Perfect program is a comprehensive, security-focused I.T. solution offering top-tier support and advanced protection. It includes improved reporting, testing, training, and planning to help clients stay ahead of cyber threats, insurance demands, and compliance standards.

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PXL Partners

I.T. on a Budget

PXL Partners is our basic package and enables new businesses or home customers just starting out to see how proper I.T. support operates. The cost is low and is meant to be easy to budget for. Systems on this plan are kept secure and maintained mostly via software and automation, but there is a small amount of human oversight that occurs.

Find Out More
PXL Professional

Fully Managed I.T.

The PXL Professional program is for businesses with a desire to allow our team of professionals to handle every single aspect of their I.T. needs. This package provides predictable recurring billing throughout the year and minimizes any extra charges. Know your I.T. spend ahead of time, scale as you want to, and let PXL take care of every I.T. need so you can focus on your business.

This billing model also allows substantial time and effort savings by removing the financial approval process for work that needs to be done. It’s easier on us, and on you. Simply tell us the issue and let us solve it! It doesn’t matter if it takes one, two, or nine hours, you’re covered!

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PXL Perfect

Above & Beyond

The PXL Perfect program is the first of its kind. Engineered from the ground up for businesses that require the utmost in security, support, and stability in ways that other I.T. companies simply are not capable of.

This package provides predictable recurring billing throughout the year and absolutely minimizes any extra charges with bundled-in after hours support, a multitude of extra security features, and a legendary eye for thoroughness. Know your I.T. spend ahead of time, scale as you want to, and let PXL take care of every I.T. need, including those you didn’t know you needed.

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Features
PXL Partners
PXL Pro
PXL Perfect
Monthly per workstation (?)
$90
$125
$225
Monthly per Server (?)
Not Supported
$375
$475
Monthy per Network Device (?)
$35
$25
$25
Automated Microsoft Windows & Office Patching (?)
Third Party Software Patching (?)
Supported Asset Management (?)
BIOS and Driver updates (?)
Scripts and Automated remediations (?)
Easy trouble ticket submission options for remote assistance (?)
Backup of Bitlocker keys (?)
Billing in 15 minute increments (?)
Basic theft tracking (?)
Basic Windows Defender Management (?)
Basic System Alerting (?)
vCTO Services (?)
PXL Communication Management (?)
Microsoft Office 365 Management* (?)
0% Markup on hardware purchased through PXL (?)
Managed AV Add-on (?)
Routine System spot checks (?)
Clients sites documented (?)
Access to real-time chat (?)
Server backup license included (?)
Manual Server maintenance once per month (?)
More automations and remeditaions available (?)
Custom client scripts and remediations available (?)
business-hour technician response SLA (?)
none
4
2
ITSMs per year (?)
none
2
4
MDR/EDR Included (?)
Multiple Layers of Endpoint Security
Password management included (?)
Included Office 365 standard license per supported system (?)
Group training available (?)
Yearly Security training (?)
Darkweb checks and reporting (?)
Access to secure file storage and sharing (?)
Compliance reporting and certification (?)
BCDR planning (?)
MFA enforcement (?)
Managed Hardware Firewall / Router (?)
Cloud Services Backup (?)
“Loaner” systems available in the event of system failure (?)
Most in-band PXL-recommended projects labour included (?)
PXL Partners Add-ons
  • Managed Password Manager = $5 per user / month
  • Managed Antivirus / Antimalware = $5 per device / month
  • VPN = $5 per device / month
  • Remote Access Software = $5 per device / month
  • Advanced Device Security (including EDR & MDR) = $12 per device / month
  • Backup License = $15 per device / month
  • Cloud Services Backup = $5 per user / month
PXL Professional Add-ons
  • Managed Password Manager = $5 per user / month
  • Managed Password Manager + Darkweb / SSO = $10 per user / month
  • VPN = $5 per device / month
  • Backup License = $15 per device / month
  • Advanced Device Security (including EDR & MDR) = $12 per device / month
  • Cloud Services Backup = $5 per user / month
  • Cloud Tenant Backup = $30 / month
  • Managed Hardware Firewall / Router = One-time cost of device + $25 per month
PXL Perfect Add-ons
  • InTune via Microsoft 365 Business Premium
  • Email security suite
  • Failover backup
  • Microsoft Office 365 License Upgrades
  • Additional network monitoring
  • Client-dedicated technician