Let’s get a little
more specific
PXL Partners
Partially Managed I.T.- The PXL Partners program is tailored for small businesses that have light I.T. needs (1-4 users) and is a great solution for owners that need to be able to scale quickly in a cost-effective way.
- You have control (via spending caps or warnings) over how much you can afford per month and can plan I.T. work when it best suits your schedule. You can maintain peace of mind that your entire network is protected with anti-virus, theft tracking, automated patching, and easy instant support using our remote access tools.
PXL Professional
Fully Managed I.T.- The PXL Professional program is for businesses with a desire to allow our team of professionals to handle every single aspect of their I.T. needs. This package provides predictable recurring billing throughout the year and minimizes any extra charges. Know your I.T. spend ahead of time, scale as you want to, and let PXL take care of every I.T. need so you can focus on your business.
- This billing model also allows substantial time and effort savings by removing the financial approval process for work that needs to be done. It’s easier on us, and on you. Simply tell us the issue and let us solve it! It doesn’t matter if it takes one, two, or nine hours, you’re covered!
PXL Perfect
Above And Beyond- The PXL Perfect program is the first of its kind. Engineered from the ground up for businesses that require the utmost in security, support, and stability in ways that other I.T. companies simply are not capable of.
- This package provides predictable recurring billing throughout the year and absolutely minimizes any extra charges with bundled-in after hours support, a multitude of extra security features, and a legendary eye for thoroughness. Know your I.T. spend ahead of time, scale as you want to, and let PXL take care of every I.T. need, including those you didn’t know you needed.
For those that want details, we have three straightforward tiers of I.T. Support packages to suit all types of business needs. With PXL, it’s simple to find the one that works for your business.
See one that’s almost perfect and want to make some adjustments? We can do that too.
Plan Details
Looking for some specifics?
Click the boxes below to read the nitty-gritty details
Plan: PXL Partners
Plan Overview & Goals
Our goals for our PXL Partners clients are just as the title implies; we want to be your partners and understand everything about your I.T. needs. We’ll maintain the dialogue and keep you in the loop.
Any personal purchasing or personal I.T. for employees of the business will also be handled at the reduced rate (separate from the company, of course)!
We will make smart recommendations that eliminate future problems, save time, and keep your equipment running as fast as possible while keeping billing reasonable.
As part of our commitment, we’ll also set up the following at the outset of our contracts:
– Quarterly preventative maintenance for all devices (beginning at the start of our contract)
– Monthly server maintenance (upgrades, updates, and patches)
Included Services
Essential I.T. Support
- Support & ticketing tools
- Asset information & monitoring
- Theft tracking
- Instant connectivity from helpdesk within Windows
- Advanced performance monitoring
- Automated solution deployment
Managed Anti-Virus
- Full antivirus monitoring
- Scheduled antivirus updates
- Threat/Status reporting
Managed Patch
- Windows Patch Management
- 3rd Party Patch Management
- Patch Reporting
Add-Ons
Managed Backup
- Integrated Backup Deployment
- Backup Management & Monitoring
- Capacity/Status Reporting
- Offsite Storage to Secure Data Center
Proactive Maintenance
- Handled by senior technicians only
- Advanced performance monitoring
- Key application maintenance
- License & asset management
- System update verification
- BIOS and firmware updates
- Managed anti-virus and backup checks if applicable
- Quarterly Network Health Review
- Firewall & wireless AP management & maintenance
- Router & Switch upgrading
Billable Labour Services
- Remote or on-site staff I.T. support
- A first-of-its-kind admin support program that helps staff get the most out of their software
- Moves, adds and changes
- Projects and project planning
- Software and hardware upgrades (Including mobile devices)
- Mobile device support (Phone & Tablet)
- Scheduled After-Hours Support at regular hourly rate
- Emergency After-Hours Support at 1.5x rate (1 hr. increments)
- Dark web checks ensure your data, personnel, and passwords are not for sale
- On-site software training prepared by our staff specifically to meet your needs
Terms and Cost
Terms: 1, 2, and 3 years
Cost: $10 per system per month base cost with per-hour rates
Plan: PXL Professional
Plan Overview & Goals
Our goal for our PXL Professional clients is nothing short of completely taking over your I.T. needs from planning to execution. We provide a senior team of I.T. professionals that understand your business, market, and goals and will meet with you quarterly to align ourselves to your expectations. We want what you want!
As a bonus, any personal purchasing or I.T. needs for employees and family of the business will also be handled at a reduced rate with the same passion and eye for detail that we conduct ourselves with at all times (with their costs totally separate from the company, of course)!
Included Services
Essential I.T. Support
- Support & ticketing tools
- Asset information & monitoring
- Instant connectivity for our consultants
- Instant helpdesk chat function
- A first-of-its-kind admin support program that helps staff get the most out of their software
- Advanced performance monitoring
- Automated solution deployment
- Office 365 management
- Remote or on-site support
- Theft tracking
- Project planning
- Software and hardware upgrade planning (including mobile devices)
- Mobile device support (phone & tablet)
- Scheduled After-Hours support
Proactive Maintenance
- Handled by senior technicians only
- Advanced performance monitoring
- Key application maintenance
- License & asset management
- System update verification
- BIOS and firmware updates
- Managed onsite & offsite backup checks (if applicable)
- Network Health Reviews
- Firewall & wireless AP management & maintenance
- Router Monitoring
- Switch Monitoring
Managed Anti-Virus
- Integrated antivirus Deployment
- Full antivirus monitoring
- Scheduled antivirus updates
- Threat/Status reporting
Managed Patch
- Windows Patch Management
- 3rd Party Patch Management
- Patch Reporting
Managed Audit
- Vulnerability and security scans
Quarterly Business Reviews
- Quarterly in-person reviews are included to keep clients and I.T. goals in tandem
- Proactive maintenance for server and workstations will be handled in-person during these months if not done monthly
Add-Ons
Managed Backup
- Integrated Backup Deployment
- Backup Management & Monitoring
- Capacity/Status Reporting
- Offsite Storage to Secure Data Center
Billable Services
- Projects (including initial onboarding) billed at reduced hourly rate
- Emergency After-Hours Support at 1.5x rate (1 hr. increments)
- Upgrades & Hardware (including mobile devices)
- Darkweb checks ensure your data, personnel, and passwords are not for sale
In-Person Training
- On-site software training prepared by our staff specifically to meet your needs
Terms and Cost
Term: 1-3 years
Cost: Calculated based on site device / user totals per contract period
Plan: PXL Perfect
Plan Overview & Goals
Our goal for our PXL Elite clients is nothing short of completely taking over your I.T. needs from planning to execution. We provide a senior team of I.T. professionals that understand your business, market, and goals and will meet with you quarterly to align ourselves to your expectations. We want what you want!
As a bonus, any personal purchasing or I.T. needs for employees and family of the business will also be handled at a reduced rate with the same passion and eye for detail that we conduct ourselves with at all times (with their costs totally separate from the company, of course)!
Included Services
Essential I.T. Support
- Support & ticketing tools
- Asset information & monitoring
- Instant remote connectivity for our consultants
- Instant helpdesk chat function
- A first-of-its-kind admin support program that helps staff get the most out of their software
- Advanced performance monitoring
- Automated solution deployment
- Office 365 management
- Remote or on-site support
- Theft tracking
- Project planning
- Software and hardware upgrade planning (including mobile devices)
- Mobile device support (phone & tablet)
- Scheduled & emergency after-hours support included
Proactive Maintenance
- Handled by senior technicians only
- Advanced performance monitoring
- Key application maintenance
- License & asset management
- System update verification
- BIOS and firmware updates
- Managed onsite & offsite backup checks (if applicable)
- Quarterly Network Health Review
- Firewall & wireless AP management & maintenance
- Router Monitoring
- Switch Monitoring
Managed Anti-Virus
- Integrated antivirus Deployment
- Full antivirus monitoring
- Scheduled antivirus updates
- Threat/Status reporting
Managed Patch
- Windows Patch Management
- 3rd Party Patch Management
- Patch Reporting
Security Audit
- Extremely detailed vulnerability and security audits monthly
- Dark web checks ensure your data, personnel, and passwords are not for sale
- Phishing and spam testing with individual user security checks
Training
- A first-of-its-kind admin-specific support program that helps staff get the most out of their software
- On-site software training prepared by our staff specifically to meet your needs
Quarterly Business Reviews
- Quarterly in-person reviews are included to keep clients and I.T. goals in tandem
- Proactive maintenance for server and workstations will be handled in-person during these months if not done monthly
Add-Ons
Managed Backup
- Integrated Backup Deployment
- Backup Management & Monitoring
- Capacity/Status Reporting
- Offsite Storage to Secure Datacenter
Terms and Cost
Term: 1-3 years
Cost: Calculated based on site device totals per contract period
Ready to get started?
Send us a message if you’re interested or if you have any questions. We’ll get back to you as fast as possible!
